Most AI in hospitality is still a tool you have to operate. You open a chat, type the task, check the output - and now managing the AI is your job too. The shift worth paying attention to is agents that own a whole job and report back to you, the way a colleague would.

In this episode, All Gravy CEO Jonatan walks through 18 months of building exactly that - from AI that answered questions, to agents that did tasks, to virtual employees who sit in your employee directory and your chat with a name, a job description, and the agency to escalate when something goes wrong.

He covers:
◼️ Why the AI assistant already gets 60 tasks a month done per user - and the ceiling it hit
◼️ What separates an agent from a workflow, and why agency is the higher bar
◼️ Emma, the onboarding agent who runs a new starter from contract and right-to-work check through to their first three shifts on the rota
◼️ Why deterministic beats clever for HR work - and why she still needs the agency to escalate
◼️ The compliance agent that surfaces the locations falling behind and writes the report for your management meeting
◼️ Why managing agents task-by-task is what made them hard to use, and what owning a job changes
◼️ What actually happened to accountants after Excel - and why HR and ops are next
◼️ The strategic work that opens up once coordination stops eating the week

If your HR team spends more time coordinating than building, this one's for you.

It's All Gravy is a hospitality podcast where we dig out the best stories from industry leaders - about comms, learning, AI, and Gen Z.