Employee engagement measures the emotional commitment and enthusiasm employees have toward their work and organization. Engaged hospitality workers deliver better guest experiences, stay longer, and consistently perform at higher levels than disengaged colleagues.
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Hospitality turnover may hit 86 percent, but your competitive edge comes from keeping the essential 60 percent - and these nine strategies show exactly how smart operators anchor their core team while letting natural churn work in their favor.
Read more →Absenteeism refers to frequent or habitual absence from work without valid reasons. In hospitality, high absenteeism disrupts service, increases labor costs, and places excessive burden on staff who show up consistently.
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