How Wahaca got every shift on the same page - without the manager losing their mind
Wahaca runs 14 awesome restaurants across the UK. Fast service. Big teams. Great spicy marghs. Menus that change with the seasons.
In that world, culture isn’t a poster on the wall – it’s whether your team is well trained, switched on, and knows what’s changed today before the first plate hits the pass.
They didn’t need another tool. They needed a way to:
- Get updates to the floor (on time)
- Onboard people quickly (without starting from scratch every shift)
- Stay consistent across sites (no matter who’s in charge)
Before All Gravy
Updates were buried in chats. Training lived in three different places. Managers were busy chasing, forwarding, repeating menial tasks. New starters got a slighlty different experience depending on who trained them - and that doesn't scale well.
Lots of effort. It worked to an extent. But with little to no system.
After All Gravy
Wahaca plugged in All Gravy and gave their teams one home for:
- Updates, wins and changes – all in one feed
- Structured onboarding – that runs itself
- Live insights – so managers know who’s on track
- Streamlined ways of working – SOPs across every site
The impact
- 701 employees connected
- Onboarding time down
- Entire team sees updates
- Managers spend less time chasing, more time coaching
Now the team shows up ready. Guests get better service. And Wahaca feels like one team – not 14 separate ones.
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