The Problem
Le Bab, one of London's hottest restaurant chains with 8 locations and around 100 employees, faced a typical challenge in the hospitality industry: structuring their people processes effectively as they grew. Stephen, one of Le Bab's co-founders, points out that the core of a great restaurant experience is motivated and knowledgable staff..
Because of their quick growth, Le Bab was facing the challenge of ensuring that their fantastic culture scaled with the company, while also ensuring that employee number 100 kept the same standard as the first 10.
The Solution
To tackle these challenges, Le Bab turned to All Gravy. All Gravy provided a platform that was easy to get started with - it helped structure the on-boarding and training, while centralising all communications across the company.
All Gravy's platform particularly resonated with Le Bab's employees, offering benefits like early payment options, which significantly boosted the company's cultural ethos. Moreover, the platform facilitated a more organized and effective training and development process, aligning with the company's growth trajectory.
The Result
Implementing All Gravy led to remarkable improvements within Le Bab. Employees express satisfaction with the platform, leading to higher morale and better workplace harmony.
This positive shift had a direct and favorable impact on customer experience - the staff simply knew more, and were more engaged.
Le Bab witnessed a transformation not only in its internal operations but also in its customer-facing interactions, resulting in a calmer, more efficient, and more prosperous business environment.
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