We a creating a single home for knowledge, onboarding, compliance, and communication that gives our teams clarity, confidence, and the tools to perform.

How XP Factory kept their fast-growing teams aligned – without slowing down

XP Factory runs experiential brands like Escape Hunt and Boom Battle Bar. Dozens of locations. Hundreds of staff. All delivering high-energy guest experiences, day in, day out.

When you grow fast, it’s easy for standards to slip. Not because people don’t care – but because training, updates, and onboarding get harder to scale.

The challenge

As XP Factory expanded, the cracks started to show:

• Comms scattered across chats, emails, and shift notes
• Onboarding inconsistent – new starters got different info depending on the site
• Managers stuck repeating the same basics, over and over
• Ops teams lacked visibility – no easy way to track progress or gaps

The result? Slower ramp-ups, misaligned teams, and pressure on managers to hold everything together.

The fix

XP Factory rolled out All Gravy as their single place for:

• Operational updates – clear, fast, and visible to the whole team
• Structured onboarding – consistent across all locations
• Training refreshers – easy to repeat, easy to update
• Progress tracking – so managers and HQ see what’s done and what needs chasing

The result

• Faster, more consistent onboarding across sites
• Managers spending less time repeating themselves
• Teams aligned on what matters – without clogging inboxes or chasing read receipts
• A smoother employee journey, from day one

Now, XP Factory’s frontline teams get the same experience – whether they’re in Birmingham, Brighton or Belfast. And managers? They’ve got time back to lead, not chase.