How ETM Group reduced onboarding time from 3 days to 4 hours with All Gravy
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Dishoom runs eight iconic restaurants across the UK. With teams spread across locations and a constant challenge of onboarding new staff fast, they needed more than WhatsApp and PDFs. Here is how they transformed their employee experience with All Gravy.
Important updates got buried in group chats. New starters received a PDF handbook on day one - most never read it.
Managers had no way of knowing who had completed training or how engaged their teams actually were across locations.
Every location onboarded differently. New staff took weeks to get up to speed, with knowledge gaps that showed on the floor.
New starters complete their full onboarding journey digitally before shift one. Every location delivers the same experience - on brand, every time.
Managers see completion rates, engagement scores, and training progress across all eight locations in one dashboard.
Staff get instant answers to any question - menu queries, policy questions, shift swaps - without pulling a manager away from the floor.
New starters felt lost and unsupported. Without a clear onboarding journey, many left within the first 90 days - before they even settled in.
At 65% annual turnover, rehiring and retraining was a constant drain - estimated at over £48,000 per year across all locations.
Generic HR tools weren't designed for shift workers. They were desktop-first, hard to use on mobile, and staff simply didn't engage with them.
Managers were running 12 different WhatsApp groups. Important updates were missed, compliance was impossible to track, and nothing was documented.
In 18 months, our staff turnover dropped by 43%. Our teams are more connected, better trained, and they actually feel like they belong here. All Gravy gave us the infrastructure to be the employer we always wanted to be.
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